Webinar
The Unified Customer Journey
On Demand Webinar
Aligning customer success and professional services is key to delivering exceptional experiences and driving sustainable growth. This webinar explores strategies to unify these functions, accelerating time-to-value and maximizing net revenue retention.
Elevate Your Customer Success Strategy
Many organizations face challenges due to silos between customer success and professional services teams, leading to inefficiencies and suboptimal customer outcomes. By fostering collaboration and integration between these functions, you can create a seamless customer journey that drives value at every touchpoint.
On this webinar, you will…
- Identify Disconnects: Learn to recognize misalignments between customer success and professional services that may hinder customer satisfaction and retention
- Align Strategies: Discover effective approaches to synchronize service delivery with customer success plans, ensuring cohesive and customer-centric operations.
- Optimize Resources: Understand how to manage resources and cost-to-serve efficiently across both teams to maximize profitability and scalability.​
- Explore Monetization: Gain insights into the future of monetized customer success and how it can contribute to your organization’s revenue streams.​
Watch Webinar Now
Hear From Industry Experts
Join leaders who have successfully integrated customer success and professional services:​
Ross Fulton, Founder & CEO
Prior to founding Valuize, Ross spent over 16 years growing software companies and their partners in go-to-market strategy, sales engineering and 15 years in the field, Leah excels in crafting and expanding customer success programs, leading high-performance teams, and providing strategic consulting.
Mari Cross, Chief Customer Officer at Infor
Mari brings extensive experience in leading customer-centric initiatives and has a proven track record in enhancing customer satisfaction and retention through strategic alignment of services.​
Raju Malhotra, Chief Product & Technology Officer at Certinia
Raju oversees product and technology strategies, focusing on delivering solutions that unify business functions to enhance customer value and operational efficiency.​
Related posts:
How to Select the Right Customer Success Technology for Maximum ROI
5 Ways a Customer Advisory Board Will Increase Customer Retention
Designing Outcomes That Unite Your Pre & Post Sales Teams With Your Customers
Accelerating The Achievement Of Customer-Centric Outcomes With Customer Success Playbooks
