Jackie Mullen

About Jackie Mullen

Jackie is a Customer Success Strategy Solution Lead at Valuize. Prior to joining Valuize, Jackie was the Customer Success Leader for Avaya’s cloud business unit and established a 92% retention rate, increased the number of referenceable accounts by 50% and NPS by 33 points.

6 Essential Steps to Building a Predictive Customer Health Score Program

By |2020-06-30T10:41:03-07:00June 29th, 2020|articles|

Customer success leaders are continuously looking to determine what action to take next with which customer. This question is especially critical when it comes to predicting and mitigating churn risk. Customer health score programs are integral to any customer success strategy, because they enable customer success teams to easily identify and address potential customer and [...]

Scaling Customer Retention through Customer Success Automation

By |2020-06-17T16:17:16-07:00June 17th, 2020|articles|

Customer success leaders are facing retention revenue losses due to the current global economic downturn. You must focus on maximizing the scalability and efficiency of your customer success organization through customer success automation to maintain strong retention rates during these uncertain times.  You need to introduce automation into your customer success strategy to meet the [...]

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