We’ve Been in Your Shoes.
With a proven track record, our team of experts have transformed the customer success strategies of countless B2B software companies.
We See Beyond the Data
We know that people are what matters the most to any business, that’s why we’re obsessed with connecting our clients with their customers through value realization.
Our mission is to help B2B software companies succeed through customer retention and expansion. We’re on a quest to become the most sought after customer success strategy and technology consulting partner to B2B software companies across the globe.
Founded in 2017, we’re already well on our way with teams of experts connected through Vancouver, Toronto, and Denver.
Leadership + Expertise
Co-founder + Chief Executive Officer
Prior to founding Valuize, Ross spent more than 16 years growing software companies and their partners on both sides of the Atlantic.
An Englishman by birth, if not one by nature, Ross will take espresso over tea every time!
Co-founder + Chief Outcomes Officer
Jean has been a leader at the intersection of customer lifecycle strategy and technology for more than 16 years.
Fluent in French and fitness, Jean has completed multiple marathons and triathlons.
Director Solutions Delivery
Mathieu is a seasoned SaaS executive with over 18 years implementing software solutions and strategies for growing teams.
He has previously built multiple professional service teams across various small to large enterprises. In his spare time, Mathieu loves applying his same drive to Crossfit.
“Valuize has helped us to enable efficiency and expansion revenue opportunities to be driven within our customer success organization. The Valuize team’s ability to apply their expertise in customer success strategy, operations and technology has made them a critical partner. Valuize’s ability to drive our adoption of Gainsight has been a critical part of the transformation.”
Jim Darnell, Senior Director of Customer Success, PointClickCare
“We knew we needed a partner with the right combination of customer success strategy and Gainsight expertise to help us realize our vision. Valuize demonstrated its thought leadership and experience in both – and had the best fit to our culture and ways of working.”
Maxwell Smith, Director, Business Transformation, Splunk
“We turned to Valuize because we needed to implement Gainsight at record speed to meet a critical event in our business. Valuize is now a long-term partner for us, driving the transformation of our customer success strategy. The Valuize team are both customer success and Gainsight experts; they are organized, detail-oriented and go above-&-beyond.”
Alana D’Angelica, Head of Global Success Transformation and Operations, Datto
“At Influxdata, we had unique requirements that spanned through a variety of Gainsight functionality. We needed a partner that could understand the design of our customer lifecycle and translate that design into a bespoke customer success operation that could be scaled through data-driven insights and automation. Valuize has proven to be that partner.”
Manuel Ruiz, VP Customer Success & Technical Services, InfluxData
“Once Valuize joined our team they enabled us to truly adopt and realize value from the Gainsight platform… all Gainsight customers need Valuize in their corner! Valuize provided the combination of customer success strategy and technology expertise to transform our customer success processes into playbooks that were data-driven and scaled to all our customer segments.”
Julie Lacasse, VP Operations, TrackTik
“Valuize is our go-to strategy partner for all elements of our growth and customer success strategies. Over the past year, Valuize has led a transformation of how we manage our customer lifecycle. This has resulted in improved ACV, faster time-to-value for our customers, reduced revenue churn and greater expansion opportunities.”
Jason Jantz, COO, Xencall